Visitor
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1 Message
Extra charges on my billing plan
I noticed on my 11/25 my bill shows past due $46.51 and new charges $180 I don't understand how my monthly bill went from $110 to $180 something is definitely incorrect I have no made any changes to my bill and definitely displeased with Xfinity services not one agent could give me a good explanation and they tried to manipulate the question being asked I will definitely be shopping around asap
XfinityNatalie
Official Employee
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424 Messages
12 days ago
Hey there, user_0ildpx! Thanks for reaching our XFINITY Community Forum. I do apologize for the delay in seeking a final resolution. You deserve a top-tier experience and we’re committed to resolving your billing concerns completely. You're absolutely in the right spot, we’ll make sure this gets sorted out once and for all.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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