Visitor
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2 Messages
Fantastic 4 2025 movie
Looks like there is an issue with the movie not playing. Question is I rented it and when that didn't play I purchased it and got same result. Don't really want to buy the movie since I haven't seen it yet. Please credit them both, and I will try again at a later time when you fix the issue
XfinityMarcus
Official Employee
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1.9K Messages
18 days ago
user_1vttts thank you for using the Xfinity Community Forums page to reach out today. I would be more than happy to assist you with your movie playback concerns. I know I would want something that I paid for to work as intended, so let's see what is going on together and address the billing portion of things. Firstly, please send over a direct message with your full name and complete service address to get started.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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user_p9k79n
10 Messages
15 days ago
Same with me. But all they do is credit me back but I want to watch the movie.
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