user_bx9fqp thank you for using the Xfinity Community Forums page to reach out regarding your missing purchase. I would be happy to assist you with this and check what occurred on my end if you'd like.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hey @user_od1e9u, Thank you for visiting our official Xfinity Forums Community support page. We are not showing any currently known issues with the movie title. When was the last time you attempted to play the content? Could you attempt to start the movie again and see if Spanish is the only available language still? We hope to hear from you soon.
user_bx9fqp
Visitor
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1 Message
3 days ago
Same with me and I called and it got me no where the xfinity agent didn’t even see it on my history
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XfinityDemitrius
Official Employee
•
2.3K Messages
2 days ago
Hey @user_od1e9u, Thank you for visiting our official Xfinity Forums Community support page. We are not showing any currently known issues with the movie title. When was the last time you attempted to play the content? Could you attempt to start the movie again and see if Spanish is the only available language still? We hope to hear from you soon.
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