Skip to main content
user_ncxijk
1st Topic

Visitor

 • 

3 Messages

Friday, June 12th, 2026 7:15 PM

FOX One shows “Subscription Required” after subscribing through Xfinity StreamStore

Hi Xfinity Support Team,

I am an Xfinity Platinum member and an Internet-only customer. Based on the Xfinity FOX One app overview document, Internet-only customers can subscribe to FOX One through Xfinity StreamStore and then sign in to the FOX One app with their Xfinity ID.

I added the FOX One subscription through Xfinity StreamStore, and Xfinity support previously confirmed that the subscription is active on my account.

However, after signing in to the FOX One app using TV Provider Sign In → Xfinity → Xfinity ID, I still see this message:

“Subscription Required. This network is not part of your current subscription. Please contact your TV provider or sign up for FOX One.”

I tested this on both iPhone and Apple TV, and I also tried signing out/in, reinstalling the app, and using the activation code/QR code flow. The issue still remains.

FOX One support said they cannot manage subscriptions purchased through Xfinity and advised me to contact Xfinity again because the app shows FOX One is not included in my subscription.

Could you please check whether my FOX One standalone subscription is correctly provisioned for FOX One app access? It seems active for billing, but the FOX One entitlement may not be syncing correctly.

Thank you.

Question

 • 

Updated 

15 hours ago

63

1

0

Oldest First
Selected Oldest First
XfinityAlfonso

Official Employee

 • 

2.6K Messages

4 days ago

Hello @user_ncxijk  thanks so much for reaching out here via our Xfinity Forums! I see that we've already been taking with you 1-1 about this same issue, and this subscription is active on your account. Entitlements for content are refreshed automatically when changes are made on your account, so these would be all up-to-date. We would recommend reaching out to FOX One for any additional app concerns  at https://help.fox.com. 

4

0

user_ncxijk

Visitor

 • 

3 Messages

@XfinityAlfonso  I've already contacted FOX One customer support even with one of the supervisors. As I mentioned in the description above, they recommend asking to xfinity support AGAIN.

So, both xfinity and fox one cannot resolve this issue? Where do you think I should contact? 

(edited)

Like

Reply

4 days ago

0

XfinityAlfonso

Official Employee

 • 

2.6K Messages

Thank you for letting us know you've reach out to FOX-one support. We'd be happy to look further into this with you using the 1-1 support chat we have active with you aldready. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

4 days ago

0

user_6261991

Visitor

 • 

1 Message

@user_ncxijk​ 

hi, did you ever find a solution for this issue? Mine is doing the exact same thing. Tried everything. I can see the FS1 add-on when I view my services so not sure what the issue is. 

Like

Reply

3 days ago

0

XfinitySean

Official Employee

 • 

711 Messages

Hey there user_6261991, thanks for taking the time to reach out! Our team would be more than happy to see how we can help! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in!

Here are detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "Start new conversation" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

15 hours ago

0

forum icon

New to the Community?

Start Here