Hello, @user_mmjjkd thank you for reaching out over Xfinity Support you have contacted the right place in regard to the Xfinity Stream concern. We are aware of the TVAPP-00148 with Samsung TV's, and our engineer experts are working to get this resolved as quickly as possible.
If you happen to have a Roku or Firestick you can utilize the Xfinity Stream App on those devices still. Xfinity Stream also supports Chromecast, if you have a mobile device/tablet/laptop you can download the App to the device and cast your Smart TV: https://www.xfinity.com/support/articles/xfinity-stream-to-chromecast-faqs.
We can also look to link your account to the engineer ticket if that hasn't been done, if that hasn't been done and you would like please send a direct message:
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address.
XfinityJustinC
Official Employee
•
893 Messages
10 months ago
Hello, @user_mmjjkd thank you for reaching out over Xfinity Support you have contacted the right place in regard to the Xfinity Stream concern. We are aware of the TVAPP-00148 with Samsung TV's, and our engineer experts are working to get this resolved as quickly as possible.
If you happen to have a Roku or Firestick you can utilize the Xfinity Stream App on those devices still. Xfinity Stream also supports Chromecast, if you have a mobile device/tablet/laptop you can download the App to the device and cast your Smart TV: https://www.xfinity.com/support/articles/xfinity-stream-to-chromecast-faqs.
We can also look to link your account to the engineer ticket if that hasn't been done, if that hasn't been done and you would like please send a direct message:
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address.
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