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user_pfm5pf
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Sunday, July 12th, 2026 9:29 PM

hbo max glitch

my HBO max keeps buffering or completely stalling.  My smart Samsung is new and updates are current. no other streaming channels stall like this.  What's up Xfinity???  my cable internet is strong, not overloaded with devices and unchanged.  

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19 days ago

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XfinityJeniece

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4.2K Messages

22 days ago

Hey there, @user_pfm5pf, thanks for reaching out through Xfinity Forums regarding HBO Max. I can understand how this glitch would be frustrating, especially when your internet connection is performing well and other streaming apps are working without any issues. When the buffering occurs, do you receive any error messages or error codes?

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user_kdmxq5

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2 Messages

21 days ago

I'm having the same problem. I followed all of the suggestions in the Xfinity service app and I rebooted all of my devices. No change.

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XfinityQuemekia

Official Employee

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1.3K Messages

Sorry to hear that you are dealing with this constant buffering @user_kdmxq5!
Are you experiencing the buffering on a specific device (like a Xfinity X1 box, a smart TV, or phone), or is it happening across all your devices? Is this issue only happening within the Max app, or have you noticed buffering on other streaming apps (like Netflix, Prime Video, or YouTube) as well?

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19 days ago

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user_kdmxq5

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I'm accessing HBO max on my Xfinity TV box. I'm only having buffering issues with the HBO max app.

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19 days ago

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XfinityQuemekia

Official Employee

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1.3K Messages

To avoid repeating anything you have already tried, could you let me know what troubleshooting steps you have already taken other than rebooting your devices @user_kdmxq5?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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19 days ago

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