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Thursday, January 18th, 2024 2:39 PM

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Home network not recognizing

Modem is working.  Home network name is not listed in wifi choices

Official Employee

 • 

966 Messages

10 months ago

@user_q7cb4z Thanks for posting on our Community Forums. Are you still experiencing this issue? What troubleshooting steps have you already gone through?

1 Message

Yes I have checked my Netgear 15 and it is fine. also reset router. Checked internet speed just to make sure that is good. All is fine.Deleted cookies and history. 

Official Employee

 • 

2.5K Messages

@user_kkf8iw Are you having issues finding your network name? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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