How do I cancel Peacock Premium plus when I have an Internet only subscription?

I have been unable to cancel Peacock for 4 straight months now. I have tried the following:

1) I have tried to cancel online, but the website errors out when trying to cancel the subscription.

2) I have called customer service each month. Each time I was assured the the subscription was removed only to have it show up on the bill the next month.

3) I have texted with customer support and also assured the subscription was cancelled (last reference # 53938888605111280)

I am looking into other options, but I wanted to see if there is any help I could get through this forum before taking any formal escalation paths.

I would greatly appreciate any assistance that could be provided with this situation. Thanks!

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XfinityJoe

Official Employee

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1.1K Messages

2 days ago

Good morning @user_an6nkn our team will be happy to help. What error messages are you receiving when trying to cancel Peacock Premium online?

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U

I see the following message when i go to "manage plan" --> "customize your plan--> "Streaming". The message flashes over and over in perpetuity. This happens on multiple PCs and via different browsers (MS Edge and Chrome). So I can't even get to a screen where I can try to cancel Peacock.

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2 days ago

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XfinityJoe

Official Employee

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1.1K Messages

@user_an6nkn

Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

See https://comca.st/3kYXwkR for an example

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 days ago

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U

user_an6nkn

Visitor

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3 Messages

sent name and address via DM

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2 days ago

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Xfinity Stream Website

user_an6nkn

How do I cancel Peacock Premium plus when I have an Internet only subscription?

XfinityJoe

user_an6nkn

XfinityJoe

user_an6nkn

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