2 Messages
How to change my linked Netflix account?
How do I change the Netflix account linked to Xfinity StreamSaver? These approaches didn't work:
* Signing out of Netflix and signing into a different account.
* Canceling StreamSaver and singing up again.
* Asking Netflix to unlink Xfinity as my payment method.
* Canceling the Netflix account Xfinity is linked to.
I spent 4+ hours on chats and on the phone with various Xfinity and Netflix representatives trying to solve this. What's clear is this is an Xfinity problem, not a Netflix problem. No matter what I do, Xfinity remembers the linkage. When I follow the steps to "Activate Netflix" for StreamSaver it says Netflix is already active, even though my original Netflix account doesn't exist anymore. Xfinity must have database that needs resetting, but nobody on chat or phone support has a clue what they're doing. Please help.
XfinityDena
Official Employee
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3.1K Messages
17 days ago
Thank you for reaching out @user_womf9z Did you wait until the end of the billing cycle after canceling the Netflix account?
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user_womf9z
2 Messages
17 days ago
I can't log into my old Netflix account because it's cancelled so I would assume so, but I'm not certain what the billing cycle was because it may have been billed through a relative. Should I expect the "Activate" option to work again once the billing cycle is complete?
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