Hulu/Disney+ Activation issues

No purple activation under “Xfinity.com/yoursubscriptions” or when I look at my subscriptions on the app

I’ve tried logging in on multiple devices. I never received a Hulu activation email. It’s been a couple of days and I am still not able to activate Hulu/disney

I’ve called customer service and used the live agent feature multiple times and they were no help. I just kept getting sent a link via email and text sending me to Xfinity.com/yoursubscriptions. I was also sent the Hulu/disney bundle guide which was help I do not have the option to activate Hulu/disney

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XfinityDemitrius

Official Employee

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2.7K Messages

1 month ago

Hey @user_xnhg1w, Thank you for visiting our official Xfinity Forums Community support page. The inclusion of the Disney+/Hulu with Ads are for our new Xfinity 1 Gig Internet plans about a month or so ago. You would need to repackage into a new Xfinity 1 Gig Internet plan or higher to receive these streaming platforms. Did you recently sign up or repackage into a new plan recently? Our legacy plans would not qualify.

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user_xnhg1w

Visitor

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5 Messages

No, I bought the $35 streamsaver bundle

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1 month ago

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XfinityDemitrius

Official Employee

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2.7K Messages

We can certainly help take a look and ensure the order was completed/submitted @user_xnhg1w. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.

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1 month ago

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user_xnhg1w

Visitor

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5 Messages

1 month ago

Sent. Waiting on a reply

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user_xnhg1w

Visitor

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5 Messages

29 days ago

After going back and forth with Xfinity. This issue still has not been resolved

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user_ylp6z2

Visitor

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8 Messages

22 days ago

Same problem here. I can login to Disney. at the top of the page a click over to hulu to watch.

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user_xnhg1w

Visitor

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5 Messages

Yep, it’s been 3 weeks and still no help

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22 days ago

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XfinityAlfonso

Official Employee

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2.6K Messages

Hello user_ylp6z2 was this done using existing MyDisney credentials? If so, this would not register for the Gig+Streaming included subscriptions.

When activating the new offer, you will need to go through xfinity.com/yoursubscriptions.

Offer for Peacock Premium with ads (currently $10.99/mo. value) and Disney + and Hulu with ads (currently $12.99/mo. value) limited to Xfinity Internet members with new or upgraded gig-speed or faster service; activation required to access content. Peacock must be activated within first 90 days. Management of existing subscriptions may be required to avoid multiple subscriptions and duplicate charges; third-party billed subscriptions continue until canceled. Streaming offer subject to change based on availability.

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20 days ago

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Batman_66

Regular Visitor

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5 Messages

7 days ago

This issue has persisted for at least 2 months now. I already had Peacock Premium, so I hope THAT doesn't get hosed. As it is now, I had to subscribe and Xfinity says the charge will be 'backed out' of my bill until this is resolved. I'm not holding my breath.

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XfinityJustinC

Official Employee

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2.3K Messages

Hello, @Batman_66 thank you for taking time to reach out over Xfinity Forums. I definitely understand the concern of not wanting your Peacock Premium that is working to not be affected. Working with customers who have the active Peacock, I haven't had any report issues with that service in relation to the Disney +/Hulu concern.

Once the issue is resolved, when credits are applied to statements those are usually highlighted under a section of the bill that would be titled "on time charges".

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5 days ago

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user_471234

Visitor

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1 Message

I also switched to the new Gig plan with the Peacock and Disney+ Hulu bundle. Peacock got activated, but for the Disney+ Hulu bundle, there is no option showing up to activate it. After repeated calls with customer care, they finally mentioned that there is a nationwide outage affecting the Disney+ Hulu bundle activation.

Is this true? When is this issue expected to be fixed?

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3 days ago

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Batman_66

Regular Visitor

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5 Messages

I was able to activate mine this morning. Try again if you haven’t lately.

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3 days ago

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XfinityEmilyB

Official Employee

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2.8K Messages

Batman_66 Thank you for letting us know that you were able to successfully activate your subscription. Our forum page is an excellent resource to find answers to all your Xfinity questions and you can always manage your account, troubleshoot, and get help through the Xfinity app https://www.xfinity.com/apps. Thank you for your continued loyalty and I hope you have a great rest of your day!

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3 days ago

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XfinityQue

Official Employee

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637 Messages

user_471234, hello there and thanks for joining in on our community. That's a great question. I'd like to review your account and take a look for you. I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and complete service address to help us locate your account. Let me know if you have any questions.

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15 hours ago

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Xfinity Stream Website

user_xnhg1w

Hulu/Disney+ Activation issues

XfinityDemitrius

user_xnhg1w

XfinityDemitrius

user_xnhg1w

user_xnhg1w

user_ylp6z2

user_xnhg1w

XfinityAlfonso

Batman_66

XfinityJustinC

user_471234

Batman_66

XfinityEmilyB

XfinityQue

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