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user_cnrcw3
1st Topic

2 Messages

Sunday, May 5th, 2024 10:05 AM

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I need help. I am getting a 15127 trouble code when I try to my mobile device.

I was able to stream to my Verizon phone up until about 7 months ago.  Now all I just get a trouble code 15127.  I need some answers and help.

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Updated 

6 months ago

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XfinityRaul

Official Employee

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1.6K Messages

7 months ago

Hello, @user_cnrcw3. I appreciate you making us aware you're getting this error message when you attempt to stream on your phone. I'd be more than happy to help find a solution to this problem you're experiencing.

Have you by any chance attempted to uninstall the application and reinstall it to see if that corrects the error? 

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user_cnrcw3

2 Messages

Yes I did, and that was no help.

7 months ago

0

XfinityChristy

Official Employee

 • 

1.6K Messages

 

user_cnrcw3 Thank you for giving that a try. Are there any letters in front of that error code? Also, does the error code/message change with each attempt? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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6 months ago

0

Nknettell

New Poster

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4 Messages

I get the same problem and there are no letters in front of the numbers just having trouble::15127

6 months ago

0

Nknettell

New Poster

 • 

4 Messages

Error code generally points to NamedResource Not Found. [ERROR_MRM_NAMED_RESOURCE_NOT_FOUND 0x3820]

6 months ago

0

XfinityDemitrius

Official Employee

 • 

1.3K Messages

Hey @Nknettell,

Thank you for visiting our official Xfinity Forums Community support page. I would be more than happy to assist troubleshooting the Xfinity Stream error. Do you experience this error on the Xfinity Stream web portal and application? Is it happening on multiple devices?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 months ago

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