Visitor
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1 Message
I want to add streaming services to my xfinity plan.
I have accounts with Netflix, Prime Video, and Hulu, but when I try to stream content on those services, I get a message saying that I need to add an Internet service to my plan (which I already have). The error message says to go to xfinity.com and select "shop/upgrade", which doesn't seem to exist.
I'm having trouble figuring out how to contact a human being at Xfinity to explain this and determine what I need to do.
XfinityJustinC
Official Employee
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1.4K Messages
25 days ago
Hello, @user_kmob3y thank you for reaching out over Xfinity Forums for support. You've contacted the right place for assistance, and want to ensure you're able to access your streaming services. I want to ensure I'm on the same page to futher assist and had a couple of questions when you have time to answer:
- Are you trying to access the streaming services via an X1/Xumo set-top box: https://www.xfinity.com/support/articles/x1-flex-paid-movies-apps ?
- Are you paying for those streaming service as a bundle with our service or directly through the provider?
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