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user_ht4ovc
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2 Messages

Saturday, October 28th, 2023 7:09 PM

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iMac speakers not playing audio of saved programs

I am watching "saved" programs using an iMac on my home network.   

The audio portion of the recordings works for 1 - 2 seconds and then cuts out completely; however, I can access the audio if I listen using my Air Pods.    

Live streaming TV and all other Apps - such as Pandora, Netflix, Prime Video - on the same iMac  deliver both audio and video  when I select the iMac built in speakers.  

The same saved programs when viewed on my I-Pad and I-phone all work correctly.  

I updated all my software and re-set / restarted the modem, the Xfinity X1 box and the iMac.  Nothing has helped.

Xfinity's chat app simply does not address this problem.  Please any help or recommended next steps would be appreciated.

Please note, because there is no Xfinity App for iMac, I access all functions using the browser version of Xfinity Stream .

Thank you

Question

 • 

Updated 

1 year ago

128

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Was this helpful?

user_yerf7w

2 Messages

1 year ago

This is exactly what is happening to me and I have rebooted several times, etc.  No luck!  

1

XfinityJustinC

Official Employee

 • 

893 Messages

Hello, @user_yerf7w. Thank you for reaching out over Xfintiy Forums for support, you have contacted the right place for assistance with the Xfinity Stream App audio concern. Since it has been a couple of days, I wanted to see if you're still experiencing the issues with the audio when viewing on your iMac. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

XfinityAnthonyT

Official Employee

 • 

1K Messages

1 year ago

Hey there, since you have already narrowed the issue down to being exclusive to your computer, have you tried to clear your browser cache and cookies, or using a different browser?

3

0

user_yerf7w

2 Messages

I cleared the cash and cookies to no avail. This is on safari and chrome. 

Now my Roku is not working with it correctly. It will go to  Xfinity it will not connect and bounces back to the Home Screen. 

1 year ago

0

XfinityJustinC

Official Employee

 • 

893 Messages

@user_yerf7w thank you for taking time to follow up. Investigating further, our engineer team is aware of the ongoing Xfinity Stream issues and is actively working to get this corrected as quickly as possible. I'll monitor for updates, and once I see this has been corrected, I'll follow up and have you test. We appreciate you taking time out of your day to report this. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

XfinityJustinC

Official Employee

 • 

893 Messages

Hello, @user_yerf7w, I made it in form my shift for the day, and see that our dedicated engineer experts were able to resolve the Roku/Xfinity Stream concern. If you haven't attempted to use it since yesterday, please try accessing at your convenience and let me know if you're still experiencing issues as I would be happy to troubleshoot for you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_3xaset

1 Message

1 year ago

I have been having the exact same issue, but only on Safari. Works perfectly well on Chrome and on my phone. Can't hear through any headphones either. Just spoke with a tech support specialist from Xfinity who is troubleshooting and sending my ticket up for an escalation since I let him know that there are several of us who have been having the same issue over the past week. Hopefully, someone in engineering can figure out what needs to be updated in order to correct the issue.

2

user_ht4ovc

2 Messages

Hello, Thank you for your update and for the follow up with Xfinity.  Please keep us updated if you hear anything more from them.  If Xfinity would like to contact  another customer with he same issue, just let me know and I can provide my contact info.

Cheers. Trevor

1 year ago

0

Koryroberta

Visitor

 • 

1 Message

I am having the same issue on my Mac with Safari.  Used to work until about a week or two ago.  it works with Bluetooth speakers but on the computers speakers.  regards,

1 year ago

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