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Sunday, September 29th, 2024 11:13 AM

Internet is down, neighbor’ is working

My internet is down. Next door it is working. I try to report it but keep getting storm recording.

Official Employee

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1.4K Messages

2 months ago

Hello, @user_68sksx I hope you're safe and all is well. Did you check the status of your location here or with the Xfinity app? If techs are still working nearby locations and addresses may be resolved at different times. Or service may come and go as they work. 

 

https://www.xfinity.com/support/status

 

2 Messages

Fixed after 4 days is unacceptable. Other providers were working.

 

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