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user_1cv5w4
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Thursday, March 27th, 2025 5:24 PM

Issues with Xfinity Streaming After Adding 2nd Address

At my main home location, I have a package that include X1 TV, xFi Internet, and Voice.  I heavily use the X1 Streaming site when in rooms in my house where I only have WiFi or when I am out of the house.  I recently starting living part time in an apartment, but in that location, I only have subscribed to xFi Internet.  Now, when logging in to Xfinity Stream, I am prompted to pick the account I want to use.  However, within a few minutes after picking my main address, it will auto-change the login to the new account/address.  As a result, I now can now longer utilize the Xfinity Stream portion of my account.  This issue has been consistent across devices and in different locations.  I cannot even utilize the streaming at the address when I am subscribed to it.

Question

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Updated 

6 days ago

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XfinityRoberto

Official Employee

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1.6K Messages

6 days ago

Hi there and welcome to Comcast @user_1cv5w4. Thank you so much for taking your time in reaching out to us regarding the troubles you have with our Xfinity Stream App. You have reached the best team and we are happy to take a look at this for you. Now when you added the 2nd address, are you using the same Xfinity Username ID for both addresses?

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user_1cv5w4

2 Messages

Yes, both have the same username on the same account.  When signing in, it asks me to choose between the 2 locations. I had done the same thing in the past but had similar plans at both locations so didn't have an issue.

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6 days ago

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XfinityDilary

Official Employee

 • 

2.1K Messages

Thanks for sharing, user_1cv5w4! Let's take a look here and see what can be done to correct this. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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6 days ago

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