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anthony45
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Friday, July 5th, 2024 3:09 AM

Jaws (1975) movie doesn't play Jaws (1975)

Trying to watch the Jaws (1975) movie, but when I click on it, it starts playing some really crappy D-list movie that has nothing to do with sharks lol What's going on here, Xfinity?

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Updated 

5 months ago

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user_jk2akp

9 Messages

5 months ago

Yes, same here. Xfinity, please correct this.

Shark week starts July 7!!

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XfinityThomasA

Official Employee

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1.7K Messages

 

user_jk2akp - To be clear, are you having issues with the Xfinty app, or, the Xfinty Steam app? The email you shared indicates the Xfinity app which is separate from the Xfinity Stream app.

Here you can find Amazon Fire device requirements and supported operating systems for the Xfinity Stream app.  To download the Xfinity Stream app in the Amazon App Store, your Amazon Fire TV, Fire Stick or tablet devices must run Fire OS 6 or later. Xfinity Stream app version 7.4.1 or later is required to access and watch all content. Please visit the Amazon App Store to download the latest version. What model tablet are you using?

 

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5 months ago

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user_jk2akp

9 Messages

5 months ago

Under watch options make sure you select SyFy

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XfinityJorge

Official Employee

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1.7K Messages

5 months ago

Hello anthony45 thank you for using our Forums and for reaching out letting us know about the issue with your movie. We are happy to work with you on this to get this resolved as soon as possible so you can enjoy that classic movie. To get started can you send us a DM with your name and address? Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

 

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