Visitor
•
1 Message
Just have a blue screen on Xfinity stream
This has been happening over and over. The other apps are working fine. I just have a purple/blue screen. I have turned the TV off, unplugged the TV, unplugged the router. Nothing works and of course I cannot talk to a human being on Support.
XfinityPeterH
Official Employee
•
1.9K Messages
3 days ago
Thank you for reaching out to us regarding the issue you're experiencing with Xfinity Stream. I'm sorry to hear about the persistent blue screen problem and the frustration it has caused, especially since other apps are working fine.
Here are a few additional troubleshooting steps you can try:
Check for Updates: Ensure that both your Xfinity Stream app and your TV's firmware are up to date. Sometimes, updates can resolve compatibility issues.
Clear Cache: If you're using a smart TV or a streaming device, try clearing the cache of the Xfinity Stream app. This can often resolve display issues.
Reinstall the App: Uninstall the Xfinity Stream app and then reinstall it. This can help if there are any corrupted files causing the issue.
Network Settings: Verify that your network settings are correctly configured. Sometimes, a reset of the network settings on your TV or streaming device can help.
Device Compatibility: Ensure that your device is compatible with the Xfinity Stream app. You can check the list of supported devices on the Xfinity website.
0
0