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Tuesday, November 5th, 2024 2:34 AM

Keep getting Limit Reached::TVAPP-00249

I keep getting this error message when trying to stream an NBA game from the Xfinity App on my iPad

Limit Reached::TVAPP-00249 

I have no other devices in use. 

What do I need to do to watch the games I paid for??

Official Employee

 • 

1.7K Messages

14 days ago

Good evening @user_zd8806, and thank you for reaching out to our dedicated Communities team on our Forums, we appreciate it and assure you that you've reached the right team to help. I'm sorry to hear that you are experiencing error TVAPP-00249 when trying to stream an NBA game from the XFINITY app on your ipad. Let's try some troubleshooting steps. Have you tried logging out and back in or uninstalling and reinstalling the app? Do you experience this issue on our online web portal xfinity.com/stream as well?

 

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