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MNtundraRET
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5.9K Messages

Thursday, November 7th, 2024 12:22 AM

Loss of all but 3 local channels on Xfinity Streaming.

Until about 2 weeks ago, I used to get most stations found on my cable.

I have on a RNG150N cable box.

I have been getting the streaming channels over my Lenovo computer for a few years until recently.

Now there is only 3 local channels.

What is causing this problem?

Retired Expert

Gold Problem Solver

Question

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Updated 

1 month ago

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XfinityJorge

Official Employee

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2K Messages

5 months ago

 

MNtundraRET Hi there! Thank you so much for taking the time out of your day to make a post on our forum, and we are here to work with you. We know how important it is to have access to the channels you were able to watch a couple of weeks ago, and we will make sure to investigate this. Have you tried using another browser or clearing your cookies/cache on your computer? These are a couple of troubleshooting steps we are going to want to get started with.

 

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MNtundraRET

Gold Problem Solver

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5.9K Messages

5 months ago

The items you mentioned are from a general list you were reading. They were unhelpful.

I have heard that Comcast is trying to sell off the Legacy Cable which is what I have.

Do you have someone there who can answer my original question?

Thank you for helping here.

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XfinityJohnG

Official Employee

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1.6K Messages

If you are still having issues with the streaming service @MNtundraRET, I will be happy to assist you from here. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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5 months ago

0

user_cocoun

1 Message

1 month ago

Have EXACTLY the same problem!

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XfinityMarcos

Official Employee

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2.3K Messages

Hi user_cocoun, I love that you use the Stream app, I use it on 3 of my TVs at home. It's a great way to enjoy your lineup and even save some money on equipment. Are you getting any error messages on your screen when you attempt to access your local channels? Also, is this happening on multiple devices or just one? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 month ago

0

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