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user_x993pu
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Monday, March 4th, 2024 3:44 PM

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Loud commercials

im streaming Comcast on my computer and sometimes in my phone.  
Why are commercials so much louder than a regular stream?

Question

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Updated 

7 months ago

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XfinityEmilyB

Official Employee

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1.7K Messages

9 months ago

@user_x993pu Welcome to our Xfinity Community Forum! Thank you for reaching out so we can properly investigate the volume of the commercials. Please provide the following information so I can forward your feedback to the appropriate party to take further action.

 

  1. Name and call sign of the broadcast or cable station
  2. Date and time the commercial aired
  3. Channel and/or network involved
  4. Name of the program during which the commercial was viewed
  5. Name of the advertiser/sponsor or product involved

8

0

user_8us9yh

1 Message

Watching CNBC.  Almost all commercials.  It used to be local ones but now there is a wide difference between programs and commercials .  When it goes to commercials volume goes super high.  Peloton ozempic are the two I could identify.  

9 months ago

0

XfinityThomasC

Official Employee

 • 

2K Messages

Hello, @user_8us9hy

Could you please send our team a direct message with your full name and full address? To send a direct message: 

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

user_x993pu

5 Messages

I don’t see a chat or bell icon.  I’m using my iPhone.  

8 months ago

0

XfinityBenjaminM

Official Employee

 • 

1.6K Messages

@user_x993pu Hello! Can you go into your settings while logged into your Forums profile and make sure you are opted into sending and receiving Direct Messages? We've had others with similar issues like you are reporting and has commonly been the reason why there might be some difficulty.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

user_6ntcp4

1 Message

Having  the same issue..

7 months ago

0

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