Max not allowing me to sign on

I believe the error code was 5116. It was a white screen with programming text. 
It does appear to have resolved itself, or you have fixed it.

Thanks

I am very glad to hear that issue was resolved. It most likely was a issue on the backend that an account refresh would have resolved. 

Thank you for your question, @user_s5wn5e! If you author a post and another user or Official Employee responds with something that provided you the assistance you were looking for, mark that reply as the Accepted Solutions. Accepted Solutions help the community and other users know that if they are experiencing a similar issue they may find their answer by reading your post and any replies. Also, when searching, anything with a Accepted Solution will usually appear first in the results.

@user_i1xutw Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand that you are being asked to activate a new account when you try to sign in to Max. Can you clarify if you are attempting to log in using Xfinity as your provider? If you could walk me through the steps you're taking to log in that would help us begin to troubleshoot for you.