Skip to main content

    Support

    Offers

U
user_0y5pmf
1st Topic

Visitor

 • 

2 Messages

Friday, May 9th, 2025 6:52 PM

Max Sports Streaming

POOR STREAMING OF MAX COVERAGE OF SPORTS: When watching any games featured on Max, e.g. NCAA Final Four, NBA Playoffs that are live on TNT and featured coverage on Max, they constantly freeze, have disjointed video and sound that make them unwatchable when viewed on Max. I have high-speed internet, Ad-free Max subscription, which suggests Xfinity is restricting bandwidth for TNT coverage through Max. VERY POOR. What is the solution to permit viewing of these events featured on Max?

Question

 • 

Updated 

3 days ago

11

1

0

XfinityThomasB

Official Employee

 • 

1.9K Messages

3 days ago

Howdy user_0y5pmf

Appreciate you looping us in on this situation with the streaming quality. I was wondering if you have issues with other streaming platforms from a quality position? Does the Xfinity Stream app also have these same hiccups in quality? 

2

0

user_0y5pmf

Visitor

 • 

2 Messages

For the most part, no. However, there are occasional hiccups, infrequent, with Xfinity streaming. I did try going through Xfinity support call for the Max - TNT sports streaming issue that was routed through some foreign port with extremely poor communication skills, and I eventually ended the call it was so bad without any hope for a solution. I'm here because I did not find any other accessible place to route my complaint and hopefully find a solution. Thanks for your attention to this matter.

Like

Reply

3 days ago

0

XfinityThomasB

Official Employee

 • 

1.9K Messages

user_0y5pmf Happy to dig in on this with you. There might be some time between our replies, apologies for the delay, rest assured we are here with you and working hard to reply as quickly as possible. It would be my pleasure to investigate the current connection status. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 days ago

0

forum icon

New to the Community?

Start Here