Max Sports Streaming

For the most part, no. However, there are occasional hiccups, infrequent, with Xfinity streaming. I did try going through Xfinity support call for the Max - TNT sports streaming issue that was routed through some foreign port with extremely poor communication skills, and I eventually ended the call it was so bad without any hope for a solution. I'm here because I did not find any other accessible place to route my complaint and hopefully find a solution. Thanks for your attention to this matter.

user_0y5pmf Happy to dig in on this with you. There might be some time between our replies, apologies for the delay, rest assured we are here with you and working hard to reply as quickly as possible. It would be my pleasure to investigate the current connection status. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

@XfinityThomasB​ 

No. Streaming French Open on Max thru Xfinity sucks! Sub Par experience. Xfinity and Max needs to do something!!!

Whatever agreement exists between Max and Xfinity obscures where the problem lies. When watching the NBA playoffs, with its frozen screens and jittery pauses, the screen will go dark and tell me I'm no longer connected to the internet, tell me to inspect my connection and coverage will resume when I'm reconnected. When I go to my Xfinity app to check my internet connection and speed, it confirms no problem with internet, getting above the 1 Gb speed I'm paying for. This certainly suggests there is a limited amount of bandwidth allocated for my customer subset of Xfinity - HBO Max subscribers. In addition, the customer no-service from off-shore suggests it must be my TV, and wants the model number and year purchased. Of course, the same TV connected through Xfinity equipment has no problems streaming from any other source. They are clearly marketing and selling a product they are unwilling to support. Shame on them!