Regular Visitor
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4 Messages
Missing play button
I am no longer an xfinity customer but still use the xfinity stream app to watch the movies I had purchased in the past. 2 movies are missing the play button and only show the add to list button. I have tried this on my phone, a roku stick, a roku device and get the same thing. The movies are The ballad of songbird and snakes and Guardians of the galaxy volume 3.
DreamSayerZ
Problem Solver
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840 Messages
8 days ago
@X-mod Did you also try the Stream app on your computer using a web browser? https://www.xfinity.com/stream/
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XfinityArmand
Official Employee
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2.2K Messages
8 days ago
Hi there @X-mod! Thank you so much cor taking the time to reach out to Xfinity Support! We're so glad to hear from you and want to assist in any way that we can. Can you tell me if the selections purchased are able to be viewed on another device separate from the Roku you're attempting to watch?
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