Movie purchases

Hello @user_p9k79n Sorry to hear your rental is not working. When does the error code come up when attempting to watch the rental?

@XfinityMatthew​ whenever I try to go to the movie. It doesn't show play.

Thank you for that information. I will be more than happy to look into this further for you. Did you get a confirmation email, or text stating the purchase or rental cost did go through? I will need some additional to assist further. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.