Hello @susanhanks, thank you for reaching out on our community forum. You can find your billing/plan on the Xfinity app or Xfinity.com. In the Xfinity app you can go right to the account tab to find your information.
Hello @user_0et1nh and thank you for reaching out on our Xfinity Community forums!
There are several possible answers to your question depending on the specifics of what you're looking for! 😀 - If you want to see what 'speed' you're getting at any given moment, you can run a speed test (bear in mind that speed testing over Wi-Fi is subject to a great factors) but to get there, in the Xfinity App you can go to the Wi-Fi Tab, then select Troubleshoot, then Test your whole home network. - If you want to see the speed of the package you are currently subscribed to, you can go to the Services tab and select your internet service to view your subscribed tier. - And if you want to check your overall performance, you can check the Internet Health section to compare your current speed against your plan's maximum speed.
Speed tests will vary from time to time depending on whether you're on a hard line (ethernet) or wireless (Wi-Fi) based on the number of devices using your services at any given time.
We hope that answers your question, but if it doesn't please let us know!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAbby
Official Employee
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752 Messages
2 months ago
Hello @susanhanks, thank you for reaching out on our community forum. You can find your billing/plan on the Xfinity app or Xfinity.com. In the Xfinity app you can go right to the account tab to find your information.
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user_0et1nh
Visitor
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1 Message
2 days ago
Where can I find what my internet speed (wi-fi)?
And why do make this so difficult.
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