Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_5e909c
1st Reply
1st Topic
1st Like

Visitor

 • 

20 Messages

Thursday, October 3rd, 2024 5:09 PM

My subscription channels are not showing up on my ROKU.

Early this morning I as watching Fox News with no problem.  Then later this morning I tried to use the app and it said that FOX News was an upgrade. yet when I look at my subscription it is there.  I deleted the app on one TV and reinstalled and signed on but no difference.  It is like your system is ignoring my subscription list.  

Question

 • 

Updated 

2 months ago

57

2

Was this helpful?

user_5e909c

Visitor

 • 

20 Messages

2 months ago

It is not just the Fox news channel, it is all channels claiming I do not have a subscription.  You  my Xfinity friends as in deep doo do. When go to chat with an agent we start at 800+ 

0

0

user_rlb0ha

1 Message

2 months ago

I have the same problem. No Roku or online streaming available.  Says I need to subscribe for every channel. 

2

user_5e909c

Visitor

 • 

20 Messages

My wife finally got a live chat and he is "working on it".  

Like

Reply

2 months ago

0

XfinityShawn

Official Employee

 • 

1K Messages

 

user_rlb0ha Our team of engineers are aware of this issue, and working on a resolution. We do appreciate you bringing this to our attention. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

0

forum icon

New to the Community?

Start Here