6 Messages
My Xfinity stream does not match my X1 dvr
My Xfinity Stream recordings do not match my X1 recordings. They used to matchh but do not now for some reason. Stream seems to have much less, perhaps only the most recent ones. I've checked on the app and on the website. I use the app to watch recordings away from home or in bed. How can I get them to match again? I did change my cable package somewhat recently and it may have coincided with that but nothing was mentioned about Xfinity Stream's DVR changing. What can I do to get these to match again?
Accepted Solution
XfinityEmilyB
Official Employee
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1.7K Messages
2 months ago
@stephenphl Thank you for trusting my team to help you upgrade your DVR storage and get some new content along the way! We're a team of experts dedicated to addressing all your questions and concerns and we'll work alongside you to advocate for the best possible resolution every time you need it :).
We are available here every day for support and you can always manage your account, troubleshoot, and get help through the Xfinity app. Thank you for your continued loyalty and I hope you have a great rest of your day!
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XfinityRoberto
Official Employee
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1.5K Messages
2 months ago
Hi there@stephenphl. I am sorry to hear that your recordings are not matching. Have you tried to log out of the Xfinity Stream App and log back in?
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