Skip to main content
goosebumps's profile
goosebumps
Conversationalist
1st Accepted Solution
1st Reply

Frequent Visitor

 • 

31 Messages

10/06/2026 4:27 PM

Netflix payment issues

Chatted with a tech and two in-store techs, and Netflix is still waiting for a payment.

This has been going on since October 1st

Please help 

Question

 • 

Updated 

7 days ago

38

2

0

Oldest First
Selected Oldest First
goosebumps

Frequent Visitor

 • 

31 Messages

7 days ago

Netflix keeps asking for payment when I go through Xfinity cable 

I have been to Xfinity Store ,  chatted online but nothing seems to work but it is supposed to be paid through our Xfinity account

Note: This comment was created from a merged conversation originally titled Netflix not working right

3

0

XfinityChristy

Official Employee

 • 

3.2K Messages

 

goosebumps Hello, and thank you for reaching out through our Xfinity Community Forums. I'm sorry you're running into trouble with Netflix, especially after already visiting a store and chatting with support.

I'd be happy to help look into this with you. To better understand what's happening, could you tell me:

  • When did Netflix start asking for payment?
  • Were you previously able to access Netflix through your Xfinity subscription without any issues?
  • What happens when you open the Netflix app on your TV Box? Do you receive an error message or does it simply prompt you to subscribe?
  • Have you tried signing out of Netflix and signing back in?
  • Have you rebooted your TV Box and gateway since the issue started?
  • Have any changes recently been made to your Xfinity account?

The more details you can share about what you've already tried, the better I can help narrow down what's causing the issue. 😊💙

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

7 days ago

0

goosebumps

Frequent Visitor

 • 

31 Messages

It started last week. This morning I was on a chat with a tech, but its still asking for payment  even though I was told it was renewed through Xfinity

Like

Reply

7 days ago

0

goosebumps

Frequent Visitor

 • 

31 Messages

Started asking for payment last Wednesday.
Yes
It prompts me to sign in or join as of this morning

yes signed out of netflix several times

No i haven't rebooted the tv box

For the third time this morning a tech renewed it 

Like

Reply

7 days ago

0

XfinitySara

Official Employee

 • 

3K Messages

7 days ago

Let's take a closer look in order to confirm and discuss how you're paying for and accessing Netflix, @goosebumps. Could you please send our team a direct message to continue?

 

How to send us a direct message:  

  1. Click "Sign In" if necessary.  
  2. Click the "Direct Messaging" icon.  
  3. Click the "Start new conversation" (pencil and paper) icon.  
  4. In the "To:" line, type "Xfinity Support".  
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line.  
  7. Type your message in the text area near the bottom of the window.  
  8. Press Enter to send it.  

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!  

0

0

forum icon

New to the Community?

Start Here