Visitor
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2 Messages
Netflix plans
I was paying for Netflix standard with ads and at one point xfinity gave me an upgrade to standard, no ads at the same cost as standard. About 2 months ago, I received a notice on my TV that i could get premium for an additional $7. However, when the bill came I was actually being charged an additional $18. I want to go back to what I previously had. I spoke w someone today and they said they could do that. They didn’t and now I have ads. I shouldn’t have to go back to having ads when I didn’t have them two months ago and was deceived by the prompt on my tv that it would only be $7 more for premium. Who can correct this?
XfinityRay
Official Employee
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4.4K Messages
8 days ago
Hi there, @user_j4vze6! Thanks for reaching out about Netflix. I understand wanting to continue with the ad-free Premium version. I like having no ads too! We are only able to make changes based on our current packages and promotions. Once you make a change we are unable to go back unless the same promotion is still available on your account. You can manage your app subscriptions on the Xfinity StreamStore, http://www.xfinity.com/yoursubscriptions. You can upgrade to ad-free from there or see what promotions are ongoing for the apps.
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XfinityCliff
Official Employee
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765 Messages
5 days ago
Should you ever need anything else with your Xfinity services, please know we’re here for you. Our team is available 7 days a week from 6:00 AM to 1:00 AM ET and will be happy to help however we can.
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