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lauramarks4's profile
lauramarks4
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3 Messages

09/02/2026 11:31 PM

Never prompted to setup peacock email address for free Peacock as Diamond Member

Received Peacock as a Diamond member for freet. I activated the promotion. I was never prompted to enter an email address for peacock. I get stuck in a loop where I try my comcast email and that fails and I am prompted to buy a subscription. When I state on peacock that I don’t know my email it prompts me for first, last name and how I pay my bill…it is supposed to be free from Xfinity… where is option to setup a peacock email address when it is active and free?

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19 days ago

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XfinityJon

Official Employee

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1.8K Messages

27 days ago

Good evening lauramarks4. I will be happy to look into this further with you. When did you redeem the Peacock Premium benefit? Was this done recently, or was it done prior to now?

 

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lauramarks4

Visitor

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3 Messages

@XfinityJon​ I was able to unlink my Peacock account and enter in my Comcast email address. I logged in using Windows this time whereas I was never able to get to that point using Apple OS on my iPad. 

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22 days ago

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XfinityDena

Official Employee

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4.7K Messages

Is the issue resolved? @lauramarks4

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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20 days ago

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lauramarks4

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3 Messages

Yes it is resolved by using Windows.

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19 days ago

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XfinityMelinda

Official Employee

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396 Messages

Thank you for letting us know that you were able to get everything working! We're glad to hear you were able to successfully access your Peacock Premium benefit and that the issue was resolved.

If you ever run into any Peacock-related issues in the future, our support article on common Peacock activation and troubleshooting concerns may be helpful: Peacock Premium Help & Support.

Is there anything else we can help you with today?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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19 days ago

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