lauramarks4's profile

Visitor

 • 

2 Messages

09/02/2026 11:31 PM

Never prompted to setup peacock email address for free Peacock as Diamond Member

Received Peacock as a Diamond member for freet. I activated the promotion. I was never prompted to enter an email address for peacock. I get stuck in a loop where I try my comcast email and that fails and I am prompted to buy a subscription. When I state on peacock that I don’t know my email it prompts me for first, last name and how I pay my bill…it is supposed to be free from Xfinity… where is option to setup a peacock email address when it is active and free?

Oldest First
Selected Oldest First

Official Employee

 • 

1.7K Messages

6 days ago

Good evening lauramarks4. I will be happy to look into this further with you. When did you redeem the Peacock Premium benefit? Was this done recently, or was it done prior to now?

 

Visitor

 • 

2 Messages

@XfinityJon​ I was able to unlink my Peacock account and enter in my Comcast email address. I logged in using Windows this time whereas I was never able to get to that point using Apple OS on my iPad. 

forum icon

New to the Community?

Start Here