Thank you for connecting with us here in our community, @fly3rs, about the last watched. We did update our Xfinity Stream app on Roku. Effective March 13th, customers using Xfinity Stream on Roku will see the Recently Watched and Recent Channels options displayed change from nine to five items. We apologize for the inconvenience.
@XfinityLinda We are not hearing back from you. Will xfinity please roll this back - this update is seriously reducing your customers viewing experience!!
@robertbl78, we would be able to share your feedback on that change with the proper team for you.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thank you for connecting with us here in our community, @fly3rs, about the last watched. We did update our Xfinity Stream app on Roku. Effective March 13th, customers using Xfinity Stream on Roku will see the Recently Watched and Recent Channels options displayed change from nine to five items. We apologize for the inconvenience.
Why would they change last watched from showing 9 channels to 5? It decreases the customer experience by only having 5 last watched instead of 9 when it's tough enough to navigate the app as it is...
We watch tv most of the day and the switch from 9 to 5 is a terrible change. Cannot figure out how that would enhance our viewing experience. We are retired and older. We only have 45” tvs and it is hard to see everything. Now we have to move closer to tv to bring up a channel that is not one of the 5. Very frustrating, please change it back.
user_oev2o1 thank you for using the Xfinity Community Forums page to reach out today regarding your experience with changes to the app. We appreciate your feedback as it helps us gauge the best solutions for improved customer experience in the future.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityMarcus, or someone else from Xfinity, when will this be corrected??? We are not hearing from you - how do we get our 9 channels back, and why did it get reduced in the 1st place??? We would like some answers please and a timeline for enhancements - Thanks!!
robertbl78 Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
How do we get through to you guys at Xfinity???? What is happening with the Roku update that reduced 9 recent channels selections to 5. Why was that done and when will it be rectified? Do you have a portal where we can check upcoming update, etc.??? This is the most terrible customer service EVER!!
kgod
Regular Visitor
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5 Messages
20 days ago
I am also having the same issue. This started happening about 3 days ago.
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user_11f84e
1 Message
20 days ago
I'm having the same issue on one of my Roku's, but the 2nd one is still showing 10 last watched. Go figure.
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user_j5qnow
1 Message
20 days ago
I am having the same problem. So frustrating!!!
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robertbl78
Visitor
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10 Messages
19 days ago
Very frustrating. Xfinity, what's the deal? Gives us some options or heads up. This [Edited: "Language"] big time!!
(edited)
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XfinityLinda
Official Employee
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1.7K Messages
18 days ago
Thank you for connecting with us here in our community, @fly3rs, about the last watched. We did update our Xfinity Stream app on Roku. Effective March 13th, customers using Xfinity Stream on Roku will see the Recently Watched and Recent Channels options displayed change from nine to five items. We apologize for the inconvenience.
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fly3rs
Contributor
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32 Messages
18 days ago
Here is what Xfinity wrote:
Thank you for connecting with us here in our community, @fly3rs, about the last watched. We did update our Xfinity Stream app on Roku. Effective March 13th, customers using Xfinity Stream on Roku will see the Recently Watched and Recent Channels options displayed change from nine to five items. We apologize for the inconvenience.
Why would they change last watched from showing 9 channels to 5? It decreases the customer experience by only having 5 last watched instead of 9 when it's tough enough to navigate the app as it is...
Xfinity, this is not an improvement!!
(edited)
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user_lq2b0x
2 Messages
17 days ago
You got to be kidding me!
1
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user_lxfozr
1 Message
17 days ago
This is a terrible “enhancement” to the customer experience. I wonder if this change also affects Firestick
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user_oev2o1
1 Message
8 days ago
We watch tv most of the day and the switch from 9 to 5 is a terrible change. Cannot figure out how that would enhance our viewing experience. We are retired and older. We only have 45” tvs and it is hard to see everything. Now we have to move closer to tv to bring up a channel that is not one of the 5. Very frustrating, please change it back.
3
user_ql7ta9
4 Messages
1 day ago
Might be time to look for another provider. Starlink might be better than this garbage!!
2
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