Hi there, and thanks for reaching out, user_1cf8nc! Buying a something and not being able to use it is definitely a frustrating experience, and I apologize that you're not able to watch your movie. To get a better idea of what's occurring, are you running into an specific error messages or codes when attempting to play it, and what kind of device are you trying to watch it on?
XfinitySean
Official Employee
•
1.1K Messages
2 days ago
Hi there, and thanks for reaching out, user_1cf8nc! Buying a something and not being able to use it is definitely a frustrating experience, and I apologize that you're not able to watch your movie. To get a better idea of what's occurring, are you running into an specific error messages or codes when attempting to play it, and what kind of device are you trying to watch it on?
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