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user_c51595
1st Topic

Visitor

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2 Messages

Thursday, June 19th, 2025 9:02 PM

new plan pending

I was told this plan would go into effect today but it is still pending and when I try to login into the app on Apple AND my Samsung its says "the package is not yet ready for this device"

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Updated 

10 days ago

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DreamSayerZ

Problem Solver

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840 Messages

11 days ago

@user_c51595 What plan is it that you are trying to access that isn't ready? Have you checked your email for any instructions to activate said service?

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user_c51595

Visitor

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2 Messages

@DreamSayerZ​ xfinity stream. The email is just an order confirmation, no instructions and my online account says pending. I spoke with several xfinity employees the last few days with differing stories to when this will be switched. The last said it was due for today but still nothing. 

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11 days ago

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XfinityQuemekia

Official Employee

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270 Messages

Hello @user_c51595 Thanks for being a part of Xfinity Community Forum. I hope you are having a wonderful weekend! Sorry to hear your plan is still pending. I know when I make changes to my entertainment services, I expect them to work. 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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10 days ago

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