Visitor

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2 Messages

Friday, August 1st, 2025

New XUMO TV box wants a PIN during setup

When setting up the new XUMO TV box, I get about one third of the way through the setup (I can see the progress bar in light blue at the top left of the TV screen) and a screen pops up right after I accept the Xfinity Privacy Policy:

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Confirm your PIN

Hello MY NAME (my name is correct on the screen)

Unless you've changed it, your PIN is the last four digits

of the primary phone number on your account

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And then there is a 4-digit entry area for the PIN.

I have never set a PIN on my account. It does not take the last 4 digits of the primary phone number. How do I get this to work? Who knows the PIN? Can somebody reset the PIN and tell me what it is? The XUMO setup will not complete if I choose "Skip and setup later". I cannot get a menu to come up where I can select Netflix, or Prime, etc., I cannot watch anything with the new XUMO box.

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Official Employee

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2.4K Messages

29 days ago

 

user_hf8n53 Hello! Thank you for reaching out. We have sent you a DM since we were already engaged with you there. 

 

Visitor

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2 Messages

2 days ago

I am also having this same issue

Official Employee

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262 Messages

Hi there, user_6b6729! Thanks for taking the time to post on our XFINITY Community Forum. I know the anticipation of excitement when you first start setting up your new XUMO box and it is never fun when you run into an error. You have reached the right place for assistance! I would like to confirm have you tried unplugging the power cord to power cycle the box again? Let me know if it still doesn't allow you to pass through the screen after resetting the box again. 

 

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