3 Messages
Newsmax keep cutting out, Only Channel in Ultimate Lineup, +apps
I turned in my last xfinity cable box this week (2/25), to save the $15 a month price and stream over their app. I have been streaming on my roku tv in the living room without a box for a year, and there was never a problem, never. The hour after I turn in the last of my cable boxes Newsmax, and Only Newsmax starts cutting out every 1-5 minutes, and I have done everything online suggested for hours. And It is the Only Channel in the Xfinity Southwest Michigan Ultimate TV that does this?? Weird? I love to watch the channel, and I pay A LOT of $$$$ for XFINITY services. And I have no other choice in the area. So I have the Monopoly jail card. Can anyone at Xfinity Please assist me without telling me to reset my Roku, etc. , what to do, or fix the problem. My modem is sitting behind TV, and there is an excellent signal.
XfinityLinda
Official Employee
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1.7K Messages
1 month ago
Thank you, @user_vy2ofh, for connecting with us here in our community. We would be happy to assist with your channel. It sounds like it may be a broadcast issue if it's the only channel with the trouble. We would have to troubleshoot, and sometimes this would consist of sending signals which you may have to reset your TV or Roku. I will let you know that the best place for a modem is centrally located in a home. The TV will interfere with the signal as well. It's good to know yours has not had an issue with the Wi-Fi yet. Here: https://www.xfinity.com/support/articles/improve-your-wireless-home-network is a helpful article.
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Marinestar
New Poster
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2 Messages
1 month ago
It is not only happening in SW Michigan. It is also happening in Southern NJ. Same exact problem. Buffering issues only with Newsmax channel using Roku. I still pay Xfinity for services. No evident fix that I have found.
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febroker
Visitor
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1 Message
1 month ago
Same issue here in Georgia
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XfinityJK
Administrator
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100 Messages
1 month ago
Hello everyone,
There was a problem on the Stream app for Newmax channel.
Error has now been cleared, and the app should work properly.
Please try the app again to view the channel.
Thank you, for your patience.
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