Hello @user_rkjehx, thank you for taking the time to reach out on social media. I rely on my cable daily and can appreciate you wanting it to work consistently. I'd be happy to run some troubleshooting for you today.
To access your account, will you please send us a direct message with your full name and complete service address.
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Here's the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
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XfinityKrista
Official Employee
•
1.5K Messages
1 month ago
Hello @user_rkjehx, thank you for taking the time to reach out on social media. I rely on my cable daily and can appreciate you wanting it to work consistently. I'd be happy to run some troubleshooting for you today.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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