1 Message
No Recordings Found on Xfinity App - Scheduled Recordings Still Show on App
As of 8/30, when I open the Recordings tab on the app, I see "No Recordings Found". The scheduled recordings are still visible. All the recordings are present and accounted for on the DVR box. But I cannot see the recordings on the app or the Xfinity Stream web address on my computer.
I have put in a ticket for help but every person I talk to doesn't have any tools to solve this issue.
user_2b27ab
1 Message
1 year ago
I started having similar issue one week ago. I called tech support but they couldn't fix it. They sent out a tech who changed our main box but I still can't see the recordings on my laptop as I was always able to do. I do see all the Recirdings we scheduled on the TVs only
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XfinityDilary
Official Employee
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1.8K Messages
1 year ago
Hey, @user_184746. Thanks for posting on our community forums. I'm sorry to hear about the recordings not showing up on the Xfinity Stream App. Just to confirm, what troubleshooting steps have you taken so far? Did you try uninstalling and reinstalling the app? Do you know if your device meets the Xfinity Stream App minimum system requirements?
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