S

Thursday, October 24th, 2024 5:23 AM

No sound on certain episodes on xfinity stream

While watching everybody still hates chris on xfinity stream, any episode after the first 2 have no sound 

Official Employee

 • 

1.3K Messages

26 days ago

Hello, @user_06uod7! Thank you for taking the time to post your Xfinity Stream audio concerns. I'm sorry to hear about the trouble you've had, and I would love to see what we can do to help! Our team is the best at reviewing and resolving concerns, and it's our pleasure to help if this is still happening. I see that you specifically posted to the Xfinity Stream Website board, so to confirm, are you accessing Xfinity Stream via the portal, here? If so, what troubleshooting have you tried so far (i.e. clearing your web browser's cache and cookies, using a different browser, attempting to log in using incognito mode, etc.)?

Visitor

 • 

1 Message

21 days ago

I am having the same issue. It is odd that it would only be on this show. Do you have a fix? 

(edited)

Official Employee

 • 

1.4K Messages

@user_28ac8c

 

Thanks for reaching out,  are you having issues with certain channels not working on your Xfinity stream app or via our Xfinity streaming website? Have you tried uninstalling and reinstalling the app or also on your PC clearing your cache and cookies?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here