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user_x6owhl
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Visitor

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2 Messages

Friday, October 10th, 2025

Not able to activate Peacock Premium

Hi There!

For over a week ive not been able to activate peacock premium.

1) When I click on Activate Peacock on the email ive received, I get the error "Something Unexpected happened".

2) When I attempt to use this link, it only spins endlessly without results. https://customer.xfinity.com/activate-peacock

PLease help me out so I can activate Peacock streaming. Note that ive also seen messages on sending Dms to support but I dont seem to be able to do that. I dont have the pencil icon on the right.

Thanks

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Updated 

3 days ago

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XfinityQue

Official Employee

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151 Messages

4 days ago

 

user_x6owhl Hi, and thanks for reaching out. I understand wanting to take advantage of that offer! I've been there before. While I know this is important to you, sending a direct message would greatly help. Before we go there, let's do some basic steps first. First question is, I see you are using the email sent to you, but do you have a TV box? 

 

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user_x6owhl

Visitor

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2 Messages

No I do not have a TV box. I’m trying to set this up on my browser and then my use it on my Samsung TV.

May I know how to activate with this error?

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3 days ago

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XfinityThomasC

Official Employee

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2.9K Messages

@user_x6owhl go to your profile settings(click on the profile picture top right) and uncheck the box "Opt out from Direct Messaging". This should allow you to see the DM icon and send a direct message. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 days ago

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