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user_qs0mk4
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3 Messages

Saturday, June 6th, 2026 1:16 AM

Not able to authorize XFINITY Stream on Apple TV

Downloaded XFINITY stream app for Apple TV. Clicked on sign in. Gives both on the web and QR code options. Followed both. Takes me to a site where you can enter the activation code but all of the labels say null. Is https://xfinity.com/authorize not working properly?

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7 days ago

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XfinitySean

Official Employee

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711 Messages

9 days ago

Thanks for stopping by and reaching out here on the Xfinity Forums, user_qs0mk4! I'm sorry to hear you're running into errors activating Xfinity Stream. Is the issue only occurring on your Apple TV, or are you hitting the same wall when trying to activate on other devices as well?

 

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user_gnvqrt

Visitor

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4 Messages

I'm having the same issue when attempting to authorization my TCL TV. When I go to xfinity.com/authorize, the web page says null and I cannot link it to my account and then my tv.

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9 days ago

user_gnvqrt

Visitor

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4 Messages

Additionally, my husband attempted to access the authorize website and is already getting a null page. 

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9 days ago

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user_qs0mk4

Visitor

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3 Messages

@XfinitySean​ I am just trying to log into my Apple TV, it works on my iPhone

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8 days ago

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XfinityMatthew

Official Employee

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1.9K Messages

What model of Apple TV do you have?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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8 days ago

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user_qs0mk4

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3 Messages

@XfinityMatthew​ 4k 2017, is that the reason why the authorization site says null? I see another reply from another user running into something similar using their TCL

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8 days ago

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