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I ordered the full package from the Streamstore, and Disney isn't showing up as available. Who can I contact?

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XfinityDemetrise

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566 Messages

4 days ago

Hi there @user_3uvpp5 Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. Are your other streaming channels working fine that were added during that time?

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user_3uvpp5

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Netflix and Apple TV worked. HBOMax won’t load to my tv and I haven’t gotten an option for Disney and Hulu.

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3 days ago

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That is a little unusual, @user_3uvpp5. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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3 days ago

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Xfinity Stream Website

user_3uvpp5

Not all apps available

XfinityDemetrise

user_3uvpp5

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