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user_phxxik
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Sunday, February 23rd, 2025 7:10 PM

On Demand Charges

Hello, I was charged for a movie on demand for 24.99 for Mufasa: The Lion King we did not order this movie I would like it removed from my bill please. It is just my husband and I and we don't watch these types of movies can't get a hold of anyone by phone it's just bots that can't answer your questions it is quit frustrating. There should be a phone number that you can talk to real people like it used to be. I'm sure its yoyur way of tying to save money but it's a good way to lose customers also.

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Updated 

1 month ago

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XfinityRichard

Official Employee

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1.7K Messages

1 month ago

Hi there, @user_phxxik ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm truly sorry that you were charged for a movie that you did not buy. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

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