Visitor
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1 Message
Paying for AppleTV and the subscription stopped working
I am paying for AppleTV within a bundle. The subscription was working fine up until about six weeks ago. Now it does not work. When i get into the Xfinity app, go to subscriptions, it asks me to activate the AppleTV subscription. When i get to the Activate button and press it, it does nothing. Just freezes. Please help or cancel my bundle. [Edited: "Personal Information"] [Edited: "Personal Information"]
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XfinityMarshante
Official Employee
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1.5K Messages
4 days ago
Hello @user_re81aj, thank you for taking the time to leave a post. Sorry that your Apple TV subscription suddenly stopped working after you had been using it without any issues. I can certainly understand how frustrating it is to reach the activation screen only to have it freeze when you select Activate. Before signing up for the bundle, did you already have an existing Apple TV subscription?
Also, for your privacy, please avoid sharing personal information, such as your full name or other account details, in a public post or comment.
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