Visitor
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1 Message
Peacock Activation
need help with a Peacock activation problem that has not been resolved after spending four hours on the phone with Xfinity.
My Peacock subscription has already been canceled, and when I log into Peacock it clearly says “No active subscriptions.”
I am now trying to activate the Peacock Premium benefit included with my Xfinity package. However, I receive this message:
“Your Xfinity account is already linked to another Peacock account.”
I have only one Peacock account and want to use that existing account.
Please have the appropriate Xfinity backend team remove/reset the existing Peacock linkage (PPG_0017) on my Xfinity account so I can activate Peacock Premium.
I have already tried the normal unlink/activation steps and contacted Xfinity by phone without success.
XfinityDilary
Official Employee
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3.8K Messages
1 day ago
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We'd be happy to take a closer look at the Peacock activation issue.
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