Peacock Double Pay

I purchased stream saver and didnt cancel my ad free Apple, Peacock, or Netflix. Once I activated I stayed with Xfinty's ad plan for Apple, upgraded to ad free with Netflix by paying a little more, but Peacock didn't give the option. It kept me at the ad free plan. Realized I've been double paying. Cancelled the ad free plan to match what xfinity offers and still paying double. Cancelled entirely and Peacock says I need a plan. It won't recognize the stream saver. The unlink option isnt working. Tried a new email also.

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XfinityJorge

Official Employee

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2.8K Messages

15 days ago

user_8cu18l Hi there! Thanks for using our Forums and for taking the time out of your day to contact us. I see you need a hand with Peacock and Streamsaver. Our team is here to work together to help get this resolved so you can enjoy those awesome shows and movies. Please shoot us over a DM with your complete name and service address to get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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user_8cu18l

Visitor

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4 Messages

I greatly appreciate all the efforts put in by several employees across several departments. I was eventually directed to Peacock. They were also not able to resolve. I will be canceling Stream Saver once I get around to it before my next bill.

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10 days ago

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XfinityJorge

Official Employee

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2.8K Messages

user_8cu18l Hi there! Please respond to our DM so we can contiune working on this, we are here to help and make sure you are taken care of.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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10 days ago

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user_8cu18l

Visitor

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4 Messages

Hi, I did. I saw it right after posting my reply.:)

(edited)

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10 days ago

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XfinityJorge

Official Employee

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2.8K Messages

10 days ago

Thank you for the update and we are glad you were able to get this resolved after working with Peacock directly. We got your back if you ever need our help and we are just a post away.

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user_8cu18l

Visitor

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4 Messages

@XfinityJorge thank you Jorge!

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10 days ago

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Xfinity Stream Website

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Peacock Double Pay

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