Visitor
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1 Message
Peacock Premium Plus activation rejected—entitlement reset needed
My Xfinity Subscription Hub shows both my existing $0 Peacock Premium entitlement and my new $6 Peacock Premium Plus upgrade. The Premium Plus subscription says it requires activation.
The activation link sends me to Peacock. Peacock accepts my existing email address and password, but then rejects the activation. My Peacock account still shows Premium with ads and says it is managed by Xfinity.
There is no “Help & more info” or “Unlink Peacock account” option in my Xfinity Subscription Hub.
Please do not resend the activation instructions. I need the Peacock Premium Plus StreamStore entitlement or provisioning record reset and re-sent to Peacock. Please check for a pending, failed, duplicate, or stale Peacock activation order and escalate this to the streaming subscription or Peacock provisioning team.
XfinityChristy
Official Employee
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3K Messages
10 days ago
Please send me a Direct Message with your full name and service address, and I'll review the account and see what options are available to help get this resolved.
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• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
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