@user_01dw52 What is the process you're attempting to take to activate the Peacock Premium subscription?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
Hello @user_k8wnqf! Thank you for posting on our Xfinity Community Forum. We understand how frustrating it is when you're unable to access a benefit you're expecting to receive, and we'd be happy to help.
To better understand what's happening, could you tell us a little more about the issue? When you try to access Peacock, do you receive an error message? If so, what does the error say? Also, is this the first time you've tried to access your Peacock benefit, or were you previously able to use it without issue?
user_01dw52
Visitor
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1 Message
25 days ago
Me neither , I received a email saying I was qualified for Free Subscription,but can't activate?
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XfinityMelinda
Official Employee
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396 Messages
24 days ago
Hello @user_k8wnqf! Thank you for posting on our Xfinity Community Forum. We understand how frustrating it is when you're unable to access a benefit you're expecting to receive, and we'd be happy to help.
To better understand what's happening, could you tell us a little more about the issue? When you try to access Peacock, do you receive an error message? If so, what does the error say? Also, is this the first time you've tried to access your Peacock benefit, or were you previously able to use it without issue?
In the meantime, you may find some helpful troubleshooting information in our Peacock support article: https://www.xfinity.com/support/articles/peacock-premium-offers.
Let us know what you're seeing, and we'll be happy to assist further.
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