U

Friday, October 6th, 2023 10:33 PM

Closed

Peacock won’t log in anymore

I am supposed to get free peacock (my rewards) but it won’t connect anymore and asks me to sign in and I can’t.

Official Employee

 • 

1.5K Messages

1 year ago

@user_2yu2qx Thanks for reaching out to our Xfinity Community Forums. If you are receiving the Peacock Premium Reward through the Xfinity Rewards program, you may need to go through the activation process. Please follow the below steps, to gain access to Peacock Premium. 

 

Start the activation steps from the beginning:

*Log into Xfinity Rewards to ensure the Peacock Premium reward has been redeemed. 
*Access the Xfinity Assistant from here (you may need to sign in to your Xfinity account): https://www.xfinity.com/xfinityassistant/
*Check for an "Activate Now" on banner that states "Your Peacock subscription is ready for activation". Click the banner if it appears, if it does not the Xfinity Reward may already be activated.

*If the banner was clicked, that should route you to the Peacock website to continue activation. 
*You will then be promoted to enter your email and password associated with your Peacock account. Once logged, you can verify your Peacock subscription by clicking “Account,” navigating to “Plans & Payment”, and confirming monthly charges = $0.00.  

 

If there is no banner after accessing the Xfinity Assistant, the Xfinity Reward may already be activated. 
*Go to https://www.peacocktv.com/ and click “Sign In” 
*Enter email address and password associated with your Peacock account. This may be the same login as Xfinity, it may not be. If you have multiple email addresses, please try them all.
*Once logged, you can verify your Peacock subscription by clicking “Account,” navigating to “Plans & Payment”, and confirming monthly charges = $0.00

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