peacock

Hello Support Team,

Thank you for your continued assistance. I do not receive an error message during the activation process. The activation appears to complete successfully on the Xfinity side, as my Xfinity account confirms that the Peacock Premium benefit has been redeemed. However, when I log into my Peacock account  no active plan appears.

To summarize the situation:

• My Xfinity account shows Peacock Premium as a redeemed benefit
• I have followed the activation link at https://customer.xfinity.com/activate-peacock
• No error is displayed during activation
• Despite this, my Peacock account shows no active subscription

I will attach a screenshot of my Xfinity bill/subscription page showing the Peacock Premium benefit as requested. Since there is no error screen to capture, I am unable to provide that screenshot.

Please let me know what additional steps are needed to link my Xfinity Peacock benefit to my account.

Thank you,