1 Message

Wednesday, April 2nd, 2025

Closed

Person

I want a live person this app isn't helping

Oldest First
Selected Oldest First

1 Message

7 months ago

XFinity phone. 800 934 6489 isn’t working

Official Employee

 • 

2.9K Messages

6 months ago

 

user_sihccf - Hello! You've reached the right place for help with the app. Which app are you using, and, are you receiving an error code or message?

 

Visitor

 • 

1 Message

1 month ago

I need to get to a real person to help me with an email problem - my email doesn't open and says I have to contact you. That is impossible!

Xfinity customer service no longer exists. I'm switching to a gmail account. Nothing can be worse than xfinity. Now i know why so many of my friends and family have gmail accounts. [Edited: All Caps]

[Edited: "Personal Information"]

(edited)

Official Employee

 • 

3.3K Messages

Hi there, user_v9p8zy! I am sorry to hear that you are unable to access your email box. Are you trying to access the email box using our email website, https://xfinityconnect.email.comcast.net/ or through another application such as Outlook? When was the last time you were able to login and view your emails? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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